RETURNS + EXCHANGE POLICY
We want you to be happy with your purchase, but if you are dissatisfied for any reason, we will gladly accept returns and limited exchanges based on the following guidelines:
RETURNS:
- Eligible on regular price items only. Sale items and certain items (listed below)* are final sale and cannot be returned.
- Item was damaged/defective upon receipt or it if you receive the wrong item. Please submit a photo of the item to customercare@simpliquemode.com within 5 days of receipt so that we can make it right.
EXCHANGES:
- For online purchases, we are only able to offer a size exchange of the same item if it is available or if the product received was defective. All qualifying exchanges will be subject to review and additional shipping costs. Please contact us immediately and we will try our best to find the most reasonable solution to resolve such cases.
*FINAL SALE / NON-RETURNABLE ITEMS:
All sale or discounted purchases are final sale. For personal hygiene reasons, we do not accept returns on the following:
- Jewelry (exception is a size exchange for rings)
- Hair accessories
- Intimates (e.g. socks)
- Shoes
- Gift cards
ELIGIBLE RETURNS AND EXCHANGE CONDITIONS:
- The return/exchange eligibility must be made within 14 days after receiving your shipment (based on tracking number) on the last day of the eligibility period. After 14 days, item may be subject to review for merchandise credit on a case-by-case circumstance.
- Returns or exchange requests will no longer be accepted after 30 days of receipt.
- All new exchange orders will be shipped out via standard shipping.
- Item must be returned in the original condition that was received, unworn or unused, with original tags and packaging intact.
- Return shipping costs and any other fees incurred is the responsibility of the customer. All shipping charges are refundable. We recommend selecting a shipping method that includes tracking information for all shipment returns.
- A full refund to the original method of payment or credit will be issued within 5 business days after the return has been received and verified.
All returns and order cancellations can be initiated through our customer portal HERE. Exchanges and all other requests must be sent to customercare@simpliquemode.com.