CUSTOMER CARE
Need a hand with your order? Email customercare@simpliquemode.com with your order number and a brief description of how we can help.
ORDERS AND TRACKING
You’ll receive an order confirmation email after placing your order. In-stock orders are processed within 1–3 business days, Monday through Friday.
For orders shipped with tracking, we’ll email your tracking information within 24 hours of shipment. Tracking availability depends on your shipping service; please see our Shipping page for details.
You can also view your order details and status through our customer account portal. If you haven’t received your confirmation or tracking email, check your spam folder or contact us for assistance.
ORDER CHANGES AND CANCELLATIONS
You can request a cancellation through our customer account portal within 1 hour of placing your order.
For other changes or cancellation requests, email customercare@simpliquemode.com within 24 hours of receiving your order confirmation. Include your order number and the change you’d like to make.
Requests are not guaranteed. We’ll do our best to help if your order has not yet been processed or shipped.
STOCK AVAILABILITY
Our collections are available in limited quantities. If something you love is sold out, contact us to ask about possible restocks or special orders.
Occasionally, an item may become unavailable after an order is placed. If this happens, we’ll contact you by email with the available options before proceeding.
PRICING, TAXES AND DUTIES
Our base prices are in Canadian dollars (CAD). Prices displayed in other currencies are converted from CAD.
Applicable taxes and shipping charges are shown at checkout before you complete your purchase.
US and international orders may be subject to import taxes, duties, brokerage or handling fees. These charges are the customer’s responsibility. Please see our Shipping page for details.
PRICE ADJUSTMENTS
We do not offer price adjustments on previous purchases. Prices and promotions may change without notice.
Marked-down items are final sale. Please review our Returns + Exchanges policy before purchasing.
GIFT CARDS
Gift cards are delivered by email, are final sale, and do not expire. Redeem them toward purchases in our online store.
PAYMENT METHODS
Available payment methods are displayed at checkout. Payments are processed securely through our payment providers.
DISCOUNT CODES
Enter your discount code in the discount code field at checkout before completing your purchase.
Codes must be used within the stated promotional period and cannot be applied to previous purchases. Promotional codes may be used on final-sale items unless the offer states otherwise. Combination rules and other exclusions are stated in each offer.
Final-sale items remain non-returnable when purchased with a promotional code. Using a code does not otherwise change an item’s return eligibility. Please see our Returns + Exchanges policy for full details.