HOLIDAY RETURNS + EXCHANGE POLICY
Holiday return window: orders placed November 15 – December 24, 2026 can be returned or exchanged until January 17, 2027.
We want you to be happy with your purchase. Please review our returns and exchange policy guidelines below.
HOLIDAY RETURN WINDOW
Orders placed between November 15 and December 24, 2026 (Pacific Time) qualify for our extended holiday return window. Eligible items from these orders can be returned or exchanged until 11:59 PM Pacific Time on January 17, 2027. Orders placed outside these dates follow the standard 14-day window described below.
RETURNS
- Regular-price items in eligible categories can be returned within 14 days of delivery, or until January 17, 2027 for holiday orders. Sale items and the items listed under Final Sale below cannot be returned.
- Items that arrive damaged or defective, or that are not the item you ordered, also qualify, including sale and jewelry items. Please email a photo to customercare@simpliquemode.com so we can make it right. For holiday orders, please email by January 17, 2027. For all other orders, please email within 5 days of delivery. For confirmed damaged, defective or incorrect items, we will review each case and cover return shipping as appropriate.
- Orders that used a welcome or loyalty discount code can be returned for eligible regular-price items only. Items purchased at a marked-down price remain final sale, even when they are part of an order that used a discount code. Refunds are for the amount paid for the item, after any discount applied.
EXCHANGES
For online purchases, we can offer a size exchange of the same item if it is available, or a replacement if the product you received was defective. Qualifying exchanges are subject to review and additional shipping costs. Please contact us right away and we will do our best to find a reasonable solution. All new exchange orders ship by standard shipping.
FINAL SALE / NON-RETURNABLE ITEMS
All items purchased at a marked-down price are final sale. For personal hygiene reasons, we also do not accept returns on:
- Jewelry (exception: size exchange for rings)
- Hair accessories
- Socks or hosiery
- Shoes
- Gift cards
Final sale items that arrive damaged, defective or incorrect are covered under Returns above.
RETURN AND EXCHANGE CONDITIONS
- Holiday orders (placed November 15 – December 24, 2026): return or exchange requests must be submitted by January 17, 2027. Requests after that date are not accepted.
- All other orders: requests must be submitted within 14 days of delivery (based on tracking). Requests after 14 days are considered only in exceptional circumstances and may be offered as merchandise credit on a case-by-case basis. No request is accepted after 30 days.
- Items must be returned in the condition you received them: unworn, unopened and unused, with original tags and packaging intact.
- Return shipping costs and any other fees incurred are the responsibility of the customer, except as noted above. All shipping charges are non-refundable. We recommend using a tracked shipping method for returns.
- Please don't ship anything back until your return has been approved. We'll email you instructions.
- A full refund to your original method of payment will be issued within 5 business days after we receive and verify the return.
To start a return or cancel an order, use our customer portal here. For exchanges and all other requests, email customercare@simpliquemode.com.