You can request cancellation through our customer account portal within 1 hour of placing your order.

For other changes or cancellation requests, email us within 24 hours of receiving your order confirmation. We’ll do our best to help, but requests aren’t guaranteed once processing has begun.

In-stock orders are processed within 1–3 business days, Monday through Friday. Delivery time depends on your location and shipping service. Visit our Shipping page for rates and estimates.

Eligible regular-price items may be returned within 14 days of delivery. Final-sale and hygiene exclusions apply, and exchanges are limited. Please review our Returns + Exchanges Policy before purchasing or sending anything back.

Email customercare@simpliquemode.com within 5 days of delivery, including your order number and photos of the issue. This also applies to final-sale items.

Yes, unless the promotion states otherwise. Enter your code at checkout before paying. Codes cannot be applied to previous purchases, and combination rules vary by offer. Final-sale items remain final sale when a code is used.

Yes! Enjoy free standard shipping on orders of $50 or more to Canada and the US. Rates for other orders and destinations are shown at checkout.

Once an order is shipped, estimated delivery times are:

• Canada: 3–8 business days with standard shipping, or 1–2 business days with express
• US: 3–8 business days.
• International: 5–45 business days, depending on the destination and service.

These estimates are in addition to processing time. Holidays, customs, weather, and carrier delays may affect delivery. Visit our Shipping page for full details.

For orders shipped with tracking, we’ll email your tracking details within 24 hours of shipment. Check your spam folder if you haven’t received them. Tracking availability depends on the shipping service selected.

We ship across Canada, to the US, and internationally. Available shipping options and rates are shown at checkout based on your destination.

We’re based in Vancouver and sell exclusively online. Explore our collections here on our website.

Our Sizing Guide includes ring conversions, necklace lengths, shoe sizing, eyewear measurements, and belt references. Always check the individual product’s measurements and fit notes first.

Visit our Product Care Guide for jewelry, bags, and textile accessories. Follow the item’s care label and product-specific instructions first.