All domestic orders within Canada are shipped by a combination of Canada Post and major carriers. US and International orders are shipped between a carrier combination of Canada Post, USPS and other major couriers. Local in-store pickup or curbside pickup is available for Greater Vancouver, BC region, please select shipping method during checkout. Please allow up to 48 hrs for pickup confirmation.
All Canadian and US orders are shipped with tracking information and up to $100 insurance liability coverage. Tracking and insurance is optional on International shipments. Shipments are sent out within 1-2 business days after completion of payment and orders are processed, provided that the items ordered are in stock and ready to ship. Business days do not include weekends and Statutory Holidays. All items are thoroughly inspected for damages/defects before they are carefully packaged and shipped out. If any items are damaged during transit, please send an email notification, accompanied with pictures of the product to firstname.lastname@example.org within 2 days of package receipt.
STANDARD SHIPPING RATES
|CANADA||Est. Delivery||Orders below $75||Orders over $75|
|Canada Post Expedited - Domestic/Other major carriers (e.g. UPS, Purolator, Fedex)||3-8 business days||$9.95||FREE|
|Canada Post XpressPost - Domestic||1-2 business days||
|In Store / Local Curbside Pickup Available (Greater Vancouver, BC area)||
|US||Est. Delivery||Orders below $75||Orders over $75|
|USPS Priority Mail/ Canada Post Tracked Packet (USA)/UPS Standard||3-8 business days||$9.95||FREE|
|INTERNATIONAL||Est. Delivery||Orders below $75||Orders over $75|
|Canada Post International Tracked Packet / XpressPost International / Major carriers||5-45 business days||Determined @ Checkout||$39.95|
HOLIDAY 2022 SHIPPING DEADLINES:
Please note these timelines are estimated, as there may be shipping delays incurred by carrier, heavy volume or other factors. Should you require guaranteed shipping, please consider upgrading to Express.
|CANADA||CUT OFF (noon PST)|
CUT OFF (noon PST)
Please note that international orders are subject to brokerage fees, import taxes/duties and handling fees, which will solely be on the responsibility of the customer. The amounts incurred are dependent and governed by the final destination country. All delivery times listed are only estimated times and may be delayed during holidays, weather conditions, customs clearance and/or any other exceptions that are beyond our control. Once an order has been shipped, tracking information will be delivered within 24 hours via email.
**Due to ongoing COVID-19 global situation, shipping delays may be incurred across most major carriers. Please expect that normal estimated shipping times will be greatly affected due to increased volume depending on where you live. The estimated times listed are not guaranteed during this time period and we advise that you check your local postal outlets for the most up to date information. We appreciate your patience and support for small businesses. We look forward to a return towards normalcy in the near future**
Should you require a special delivery type that is not listed in the above options, please feel free to email Customer Care with your inquiries and we will try our best to provide a reasonable alternative if it becomes available. We strive to offer our customers the most economical shipping options and costs available and we know you are anxious to receive your items as soon as possible. If you have any questions or concerns regarding shipping, please contact Customer Care.
Please note that prices are subject to change at any time.